Customer Care

Size Swaps, Exchanges & Returns

QUICK QUESTION?

Hit our chat bottom right of any page for instant answers on sizing, drops, shipping, returns, and orders. Or email support@onlockapparel.com.au and we'll get back to you within the hour.

Size Swaps

Got the wrong size? No stress, jump in the chat or email support@onlockapparel.com.au with your order number and what size you need. We'll organise the swap and get the right size out to you ASAP.

Exchanges

Want a different product? Same deal, hit the chat or email us with your order number and what you'd like instead.

Returns

Changed your mind? Items must be brand new with tags attached within 30 days of delivery. Hit the chat or email us to get started.

Refunds

Refunds are processed within 10 business days of receiving your return.

Still got questions?

Hit us up, we got you.

Email support@onlockapparel.com.au or DM us on Instagram. We reply fast.

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