Last updated: 12 April 2026
This Privacy Policy describes how On Lock Apparel ("we", "us", "our") collects, uses, and discloses your personal information when you visit onlockapparel.com.au (the "Site") or communicate with us. By accessing our services, you agree to the collection and use of information as described below.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with the EU General Data Protection Regulation (GDPR).
We may update this policy from time to time. Updated versions will be posted on the Site with a revised "Last updated" date.
What We Collect
Information You Provide
- Contact details — name, address, phone number, email
- Order information — billing and shipping address, payment confirmation
- Account information — username, password, security questions
- Shopping activity — items viewed, cart contents, wishlist
- Customer support communications
Information Collected Automatically
Through cookies and similar technologies, we collect usage data including your device information, browser type, IP address, and how you interact with our Site.
Information From Third Parties
We may receive information from service providers (such as Shopify and payment processors), analytics partners, and advertising platforms.
How We Use Your Information
We use your personal information to:
- Process payments and fulfil orders
- Manage your account and arrange shipping
- Send marketing and promotional communications (with your consent)
- Prevent fraud and maintain security
- Provide customer support and improve our services
- Analyse website traffic and advertising performance
- Comply with legal obligations
Who We Share It With
We may share your information with the following third-party services:
- Shopify — our ecommerce platform that hosts the store and processes orders
- Payment processors — Shopify Payments, Afterpay/Clearpay for payment processing
- Meta (Facebook/Instagram) Pixel — for advertising measurement and targeted advertising
- Google Analytics (GA4) — for website traffic analysis and reporting
- Klaviyo — for email marketing, flows, and customer segmentation
- Shipping providers — Australia Post, DHL, and other carriers for order fulfilment
- Parties required by law or during business transactions
SMS Communications
If you provide your phone number, you consent to receive recurring text messages including promotional offers and cart reminders. You can opt out at any time by texting STOP or using unsubscribe links. Standard message and data rates apply. For support, text HELP or email support@onlockapparel.com.au.
Cookies
We use cookies and similar tracking technologies to:
- Power essential site functionality (Shopify session cookies)
- Remember your preferences and cart
- Run analytics via Google Analytics (GA4)
- Optimise advertising via the Meta Pixel
- Track email engagement via Klaviyo
Most browsers accept cookies by default. You can adjust your settings to remove or reject cookies, but this may affect Site functionality.
For Shopify-specific cookies, see Shopify's cookie policy.
User-Generated Content
Our Site may allow product reviews and other user content. Any content you post publicly is accessible to anyone. We cannot control who sees information you choose to share publicly.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy practices, security, or content.
Children
Our services are not intended for children. We do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion.
Security & Retention
We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure. We retain your data for as long as needed to maintain your account, comply with legal requirements, and resolve disputes.
Your Rights
Under the Australian Privacy Act and, where applicable, the GDPR, you have the right to:
- Access — request a copy of your personal information
- Delete — request we delete your information
- Correct — fix inaccurate data
- Portability — receive your data in a portable format
- Opt out — decline targeted advertising or data sharing
- Withdraw consent — revoke consent at any time
- Complain — lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests.
International Transfers
Your information may be transferred, stored, and processed outside your country, including in Australia and the United States. For European transfers, we rely on Standard Contractual Clauses or equivalent mechanisms.
Contact Us
For privacy questions or rights requests, email support@onlockapparel.com.au.