The Guarantee
EXCHANGE / RETURN PROCESS
- Customers must return the product in the original brand new condition, unwashed, and with all tags attached.
- Return shipping is free if the customer opts in for checkout+, if not, customer will pay for return label.
- Upon receiving the returned product, (as long as it is in brand new unused condition with tags attached) On Lock Apparel will:
- Issue a full refund for the purchase price, and
- Donate 1 percent of the refunded amount to initiatives fighting fatherlessness and get a tree planted on your behalf.
The Best Feeling Oversized Tee In Your Wardrobe, Or Keep It For FREE
REFUND GUARANTEE, OUR PROMISE TO YOU
If you cop an On Lock Apparel Oversized Tee and it is not the best feeling 100% cotton heavyweight tee in your wardrobe, we will refund you in full and you keep the tee.
No returns, no stress, you keep it.
We are willing to make that deal with you, because we back our product.
All you gotta do is email us at support@onlockapparel.com.au, tell us what tee feels better, or why you don't rate ours and you'll be refunded. Ez
IMPORTANT LIMITS
- This offer applies only to qualifying On Lock Apparel 100% cotton heavyweight tees.
- This offer is limited to one tee per customer for life. One lifetime claim per customer, across all orders.
Fresh AF or Bucks Back Guarantee, Terms and Conditions
NOTHING BUT W's
At On Lock Apparel, we stand by the quality of our products with our Fresh AF or Bucks Back Guarantee. If our products do not meet your expectations, we will make sure you and the planet benefit either way. Here is how it works.
ELIGIBILITY FOR THE GUARANTEE
To qualify for the guarantee, customers must:
- Have purchased a product directly from On Lock Apparel via our official website.
- Submit a return request within 30 days of receiving the product.
- Provide proof of purchase, for example a receipt or order confirmation.
Eligible reasons for a return under the guarantee include:
- The product does not meet your expectations in comfort, quality, or fit.
- You feel the product does not deliver the promised value.
PAYMENT FOR WASTING YOUR TIME
- On Lock Apparel may offer a Pay You For Wasting Your Time token of appreciation at its sole discretion.
- The payment amount is determined entirely by On Lock Apparel and may vary depending on the nature of the return.
- Payment is not guaranteed and is limited to genuine claims that align with the purpose of this guarantee.
- Payments may be issued in the form of store credit, free gifts, PayPal, cash, or any other method specified by On Lock Apparel.
- This offer is limited to one claim per order.
EXCLUSIONS
The guarantee does not apply to:
- Products damaged due to misuse, washing, or wear.
- Sale items.
GENERAL TERMS
- On Lock Apparel reserves the right to modify or discontinue the guarantee at any time without prior notice.
- Any disputes arising from the guarantee will be governed by the laws of your local jurisdiction.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.